Last Updated: 5 October 2025
1. Introduction
Welcome to TERRATIMBER LTD („we”, „us”, „our”). We are committed to protecting and respecting your privacy.
This policy explains what personal data we collect, how we use it, and the measures we take to keep it safe. It also explains your rights regarding your personal data.
This policy applies to all information we collect when you use our website, terratimber.co.uk (the „Site”), or when you correspond with us by phone or email.
2. About Us (The Data Controller)
For the purpose of the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws, the data controller is:
- Company Name: TERRATIMBER LTD
- Company Number: 16403266
- Registered Address: 286 Chase Road, Block H, 2nd Floor, London, England, N14 6HF
- Email Address: office@terratimber.co.uk
3. The Data We Collect
We collect and process the following personal data:
- Information you give us directly. When you contact us by email or through our website to enquire about our products or to place an order, you may provide us with:
- Your full name
- Your email address
- Your phone number
- Your company name (if applicable)
- Information we collect automatically. When you visit our Site, we use analytical cookies to collect anonymous information about your browsing activity. This includes:
- Your Internet Protocol (IP) address
- Your browser type and version
- The pages you visit on our site and the time you spend on them
4. How We Use Your Personal Data
We use your information for the following purposes and on the following legal grounds:
| Purpose of Processing | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To respond to your enquiries, provide quotes, and communicate with you about your orders. | Name, Email, Phone, Company Name | To take steps to enter into a Contract with you, or for the performance of an existing Contract. |
| To process your orders and maintain our business records. | Name, Email, Phone, Company Name | Performance of a Contract; To comply with a Legal Obligation (e.g., for tax and accounting purposes). |
| To improve our website and ensure its content is presented effectively. | IP Address, Browser Information | Our Legitimate Interests to keep our website updated, relevant, and secure. |
We do not use your personal data for marketing purposes or automated decision-making.
5. Data Sharing
We do not sell your personal data to any third parties. We will only share your data in the following limited circumstances:
- Analytics Providers: We share anonymous data with analytics providers (such as Google Analytics) to help us understand website traffic and improve our user experience.
- Professional Advisers: We may share data with our lawyers, accountants, or insurers where it is necessary for them to provide their professional services to us.
- Legal Requirements: We may be required to disclose your personal data to comply with a legal obligation, such as to HM Revenue & Customs (HMRC) or other authorities.
6. International Data Transfers
Some of our service providers, particularly for website analytics, may be based outside the United Kingdom (UK). When your data is transferred outside the UK, we ensure it receives a similar degree of protection by using services that have appropriate safeguards in place, as required by UK law.
7. Data Security
We have implemented appropriate security measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to employees and trusted partners who have a business need to know.
8. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for. By law, we are required to keep basic information about our customers (including contact and transactional data) for six years after they cease being customers for tax purposes. Data from general enquiries will be held for a shorter period, as appropriate.
9. Your Legal Rights
Under UK data protection law, you have the following rights:
- Access: The right to request a copy of the personal data we hold about you.
- Rectification: The right to request that we correct any inaccurate personal data.
- Erasure: The right to request that we delete your personal data in certain circumstances.
- Restrict Processing: The right to request that we suspend the processing of your personal data.
- Object to Processing: The right to object to our processing of your data where we are relying on a legitimate interest.
To exercise any of these rights, please contact us at office@terratimber.co.uk.
10. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at our contact email above. You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
Cookie Policy
What are cookies?
Cookies are small text files placed on your computer by websites that you visit. Our Site uses them to distinguish you from other users, which helps us provide a better browsing experience and improve our site.
The cookies we use:
We use the following types of cookies:
- Strictly Necessary Cookies: These are essential for the website to function properly. They are usually set in response to actions made by you, such as setting your privacy preferences. You cannot opt out of these.
- Analytical/Performance Cookies: These cookies allow us to recognise and count the number of visitors and see how they move around our website. This helps us measure and improve performance. All information collected is aggregated and therefore anonymous.
We do not use marketing or advertising cookies.
How to manage cookies
When you first visit our website, you will see a banner asking for your consent to use non-essential analytical cookies. You can manage your preferences at any time. You can also block cookies by activating the setting on your browser that allows you to refuse all or some cookies. However, if you block all cookies (including essential ones), parts of our website may not function correctly.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page. Please check back frequently to see any updates.
IMPORTANT DISCLAIMER: This policy has been drafted based on the information you provided. It is a template and does not constitute legal advice. It is strongly recommended that you have this document reviewed by a qualified legal professional to ensure it is fully compliant with all applicable laws and regulations for your specific business.